Kwak MuSung

Driven by Courage.

University of Seoul graduate with a B.A. in International Relations, committed to building strong foundations in English grammar, reading, and critical thinking.

12mindarchitect@gmail.com GitHub

01Professional Profile

Aspiring English language instructor with a background in international relations, professional English-language customer service, and international experience in the United States and the United Kingdom.

Committed to helping students develop strong foundations in English grammar, reading comprehension, critical thinking, and academic writing, with a particular interest in Korean high school English education and advanced reading instruction.

02Professional Experience

English Customer Service Representative

Sep 2023 – Feb 2025

Jeonbuk Bank Customer Service Center (Koryo Humans)

Provided English-language customer support to international banking customers, explaining financial procedures and resolving inquiries.
Developed professional communication, active listening, problem-solving, and cross-cultural interaction skills.

Administrative Intern

Aug 2009 – Feb 2010

KCS, New York City, USA

Supported administrative and office operations through an international internship program.
Gained practical experience working in an English-speaking professional environment.

03Projects & Educational Activities

Global Leadership Program

2009

University of Seoul · Team Leader · Liverpool, United Kingdom

Led a university project examining Liverpool’s tourism and urban development.
Personally arranged and conducted an interview with the Dean of the University of Liverpool Management School.

04Skills, Education & Certifications

Teaching & Academic Interests

English Grammar & Reading Comprehension Critical Reading & Logical Reasoning Academic Writing & Text Analysis Korean CSAT English & Advanced Reading Cross-Cultural Communication

Professional Skills

English-Language Customer Communication Research & Information Analysis Presentation & Project Coordination Microsoft Office & Technical Fundamentals

Education

University of Seoul

2009 – 2015

Bachelor of Arts in International Relations

Korea Polytechnics, Daejeon CampusIn Progress

High-Tech Program — Cloud Security

Certifications

Cisco Certified Network AssociateCCNA

Cisco Certified Support Technician — CybersecurityCCST Cybersecurity

Microsoft Certified: Security, Compliance, and Identity FundamentalsSC-900

Certified Privacy Protection GeneralCPPG

Linux Master, Level 2

Network Administrator, Level 2

05Contact

Email: 12mindarchitect@gmail.com

Professional Interests: English Language Education · Academic Reading · Critical Thinking · Educational Technology